NM
Nicole M

1 reviews | Active since Feb 2016

29 Mar 2016, 10:57

Nails discolored, redone then lifted!!!!

I usually go to a Sorbet salon in Sunward park where I always have amazing friendly service. I decided to go to the sorbet in Ferndale as it is closer to my work and more convinient during the week. <br> I had my nails done (Gelish) and after a few days they totally discolored! I went back to show them and the owner was there, she agreed to redo them as I was not happy. I went back the next day after the lady making me wait 30minutes after my appointment time she redid my nails, however they were done shockingly!!! The sides where not filled they were bumpy but I just left now being in a hurry as I was late for an appointment. With in 2 days almost every nail had started lifting, and this was the redo of the ********** job done the first time. I got my nails soaked off as they were catching on everything basically wasting the money I paid to have them done in the first place. I will NEVER go to this branch again and strongly recommend no one gets their nails done here!!!

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Replies (1)
Sorbet Group
Sorbet Group's reply29 Mar 2016, 12:40
Official
Hello NicoleMac,

Dear Nicole

Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.

We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.

Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager