My daughter spent over R600 doing her nails for her engagement

My daughter spent over R600 doing her nails for her engagement. The quote didnt match the final amount. The technician cut her cuticles in three places, she had inflamed cuticles in her photos. The technician had a runny nose and kept blowing her nose and then took my daughter's hands to work on without wiping her hands. The colour she wanted wasn't in stock and the technician kept trying to copy the colour she wanted by putting too much polish on. We complained twice hoping to receive a little more than "we apologized what more do you want?" Later after me complaining to their head office my daughter was told she could get a refund but they wanted the product back. She works full day in the week and in Randburg. They suggested she ask for leave to visit the salon. So basically they saying youre getting punished because we messed up. Their motto " WE ARE NOT HAPPY UNLESS YOU ARE " is a lie!