IT
Irene T
1 reviews | Active since Aug 2015
12 Aug 2015, 16:49
Most disappointing treatment ever
I went for a manicure and pedicure. the chair i sat in was moved against the wall and I was made to hold my left arm to the right side of the chair for the manicure as there was not enough space. Molly dropped most of the water in the bowl down the side of my chair and after that I caught the bowl of water just before it landed on my lap. I don't mind paying but service like that is an absolute *******. Have the people been trained?????
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Replies (1)
Sorbet Group's replyOfficial
13 Aug 2015, 10:16Hello itaute7,
Dear Irene
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Dear Irene
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Sorbet Group's reply13 Aug 2015, 10:16
Official
Hello itaute7,
Dear Irene
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Dear Irene
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager