BZ
Bongi Z

1 reviews | Active since Oct 2022

15 Oct 2022, 20:12

Monster owner fails to tender apology for booking mishap

Booked for pedicures for 3 at Ballito Sorbet, we wanted to try another place as we usually go to La Luciafor, they didn’t have 3 consecutive seats, were not ready for us, instead of apologising they acted as if it was normal to split a family. No remorse at all instead they said we could leave and go to other places, we had an appointment for a family treat!! The white owner was disgustingly rude toward us, as if to show out and humiliate us in front of her white customers, literally sent us out of the outlet with no apology for not having pedicure seats for us. I would not recommend this place for black clients at all, the owner is a monster and probably ******. She wouldn’t have treated a white family like that.

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Replies (1)
Sorbet Group
Sorbet Group's reply17 Oct 2022, 07:57
Official
Good day Bongi Zulu, 

We apologise for what has happened.  That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch. 

Kind regards, 
Sorbet Group