AH
Abigail H

1 reviews | Active since Dec 2019

31 Dec 2024, 09:40

Midlands Sorbet = HORRIBLE

Hi Sorbet Midlands Mall, What is the point of your review comments if you do nothing about it. I booked a mani & pedi 20 Dec. When I arrived I asked to use the drill as I had product on that could only be drilled off. Then the lady doing my pedi said she can’t use it and used a file, my toes are still open and red around my toes. It looks like a 2 year old painted it as some of the gel is over my cuticle. Then I got my “mani” but it ended as a soak off and gel application because someone else had to help me that knew how to use the drill. It was so expensive and I’m so disappointed and in PAIN. My toes are so bad! They look horrible. So much for a pick me up. I wrote a review on the app but looks like that’s for show

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Replies (1)
Sorbet Group
Sorbet Group's reply08 Jan 2025, 10:38
Official
Good day, Abigail Helberg,

We sincerely apologise for the experience you've had. This is not the standard of service we strive to provide at Sorbet. We have escalated the matter to our guest relations department, and a representative will be in touch with you shortly.

Kind regards,
Sorbet Group