Mediocre Mani/Pedi from Sorbet

I had a mani/pedi over a month and a half ago, which was terribly done by the Tokai Blue Route branch. I called the Sorbet Support line and spoke to a lady who asked me to send pictures, which I did. I also had the staff at the Sorbet Sun Valley look at the job, and they thought it was poorly done. The lady from the support line has still not contacted me.