MA
Merth A

1 reviews | Active since Jul 2016

13 Oct 2023, 15:28

Listen to customer. Do task within capabilities.

I had a bad experience from sorbet matlosana mall.... Didn't get what I asked for, requested nice neat almond shaped nails and instead I got imperfect finish..... Application thick and uneven some nails not smooth. Having a birthday and my nails are just terrible. If a tech is not able to perform a specific task, they shouldn't, I also requested gel tips, but she said the acrylic would be better and it is not.

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Replies (1)
Sorbet Group
Sorbet Group's reply16 Oct 2023, 08:55
Official
Good day, Merth Adolph

We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch. 

Kind regards,

 Sorbet Group