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Nicci N

1 reviews | Active since Jul 2011

27 Feb 2021, 10:17

Lacking in Covid 19 protocols

I am quite disappointed with the Covid 19 protocol at the Greenstone Hill Sorbet Salon. It promises the highest standards of Covid 19 protocol. I did not have the full extent of that experience. I arrived and sanitized and was required to complete the form with my temperature check. Firstly, their thermometer couldn't pick up my temp. The lady at reception kept trying taking my temp at various places on my body, arm neck etc and it would not read. I felt really uncomfortable as she kept touch the thermometer to my skin. At one point I asked her if they only have one device and she said yes. I found this very disconcerting. She continued to try to take my temp, constantly pressing the device on my skin as various spots. I eventually said to her that I didnt feel comfortable with she was doing and her reply was that she only touched it to me and her and my reply was that this didn't make me feel very comfortable. She then went and sanitized the thermometer to which my reply was only now you're santizing it. Her reply was to walk off and let her colleague check my temp which tye colleague eventually got. I was very uncomfortable with this and I dont think that this branch subscribes to the proper Covid 19 protocol as they claim to. Very disappointing and scary. Either the staff dont care or they're not well trained

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Replies (1)
Sorbet Group
Sorbet Group's reply12 Apr 2021, 20:32
Official
 Hi Nicci, thank you for being in touch and for bringing this to our attention. 

We are so sorry to hear about your experience at Sorbet. The Customer Care Team are working on resolving this as soon as possible. We look forward to serving you with heart.