TM
Tsholo M

1 reviews | Active since Aug 2024

01 Aug 2024, 17:39

Lack of sanitization on sharp tools that are shared

The staff was very friendly at Sorbet Highveld mall however I’m concerned about the hygiene.

The one beautician borrowed a tool I don’t know the name of it but it’s used to cut off access cuticles from the colleague to use on my feet but it was never sanitized and I saw her use it before me. Then it was passed back to the colleague and used for the other client and it wasn’t sanitized first. This is a sharp tool that can spread blood borne diseases such as HIV, it needs to be sanitized at each use or change.

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Replies (1)
Sorbet Group
Sorbet Group's reply02 Aug 2024, 10:02
Official
Good day

We apologise for what has happened, this is certainly a cause for concern. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch. 

Kind regards,

 Sorbet Group