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Sharon X

1 reviews | Active since Apr 2023

03 Apr 2023, 11:47

Job not done well!!

It's really just the name left in Sorbet. I did soft gel tip nails on the 24th of March at Sorbet Killarney on the 25 one or the nails fell right off. Unfortunate for me I couldn't go back to Killarney as I stay far from there. I went to Sorbet Mall of the South to have this nail fixed and this didn't come free as it is a different shop. On the 28th of March two more nails came right off and another two nails a 3 days later. Webon the 3rd of April, 10 days after I did my nails and I'm missing 4 nails which I again have to pay for. This was my first time using Sorbet nails and it is most definitely the last time. The price paid certainly doesn't match the job done.

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Replies (2)
Sorbet Group
Sorbet Group's reply07 Apr 2023, 18:52
Official
  Good day,   Sharon X 
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. May you please send us the following information so that we can immediately escalate this matter to our guest relations team who will ensure that an amicable solution is found:
Name
Surname
Cell Number
Email address
Thank you🌻

Kind regards, 

Sorbet Group 
Sorbet Group
Sorbet Group's reply12 Apr 2023, 14:32
Official
Good day Sharon, 

Thank you for your contact details. 

We have sent it to the guest relations and we will contact you.