Injured by Sorbet

I had a facial at Sorbet Waterfront yesterday, and the the****** inflicted a large abrasion face. The the****** tried what felt like rough, dry tissue paper to extract comedones from my nose, and it felt felt quite painful. Afterwards, I noticed a large abrasion on my nose. When I raised this with the person at reception that confirmed by booking, the first thing I was asked if this had had just occurred during the treatment - after just before explaining exactly what happened. I reiterated that it was them that caused this, and I would not comment on something that I came in with. She then offered to have the the****** come explain it was, almost as if the the****** had done it on purpose, and it was meant to look like that. I explained I was a medical doctor, and I know exactly what it was - an abrasion, caused by the the****** being too rough, using the wrong equipment and seemingly not knowing what she was doing.

Her methods were not even effective, as I still had many comedones visible on my nose.

In addition, I find how Sorbet manages appointments to be quite unprofessional. I initially made an appointment with the Cape Quarter Sorbet Men, only to be called some time later and told that they had made an error- asking me to come an hour later than scheduled. No other assistance was offered to accommodate me elsewhere. I then approached the Waterfront branch on my own, and made an appointment for 3 pm. When I presented for the appointment, I was made told I would be attend to shortly, and then later I was told the appointment was for 3:15pm- another mistake from your scheduling system. Whilst waiting, there is not proper waiting area and only one seat, so one has to linger around the desk and product shelves rather awkwardly.

As a first-time customer, I do not think based on this experience that I would return.