If only 0 stars was an option.

I am beyond furious. My hair has been wrecked by Sorbet Hairbar Douglasdale!

I had an appointment for 09h00 this morning, for a simple "Haircut Long Length No Blowout". I arrived at 08h55 and was taken to get my hair washed shortly afterwards. Once my hair was washed I waited a while by the basins until the receptionist came to me to tell me that the hairdresser was running late. I told her that it was okay, but that I had a meeting at 10h0 so I need to be done by then. I was assured that would be fine. A few minutes later the receptionist returned to tell me that the hairdresser was running another 15 minutes behind and may they put a treatment in my hair as an apology. Again I said it was fine as long as I was done before my meeting. More time passed before I was asked to finally go to the chair in front of the mirrors where Mavis came to start cutting my hair. I knew that she was not the stylist I was assigned to as Mavis was on site from my arrival. To ease my wariness I asked Mavis how long she had been doing hair, to which she rep**** that she has been doing it for a long time... Well, throughout the cut I had to constantly let her know that she has missed pieces (fringe). Eventually the cut is done and she starts blowdrying my hair - a service I had not booked as I do not usually use heat on my hair. I assumed this was as an apology for the massive delay and mess-around.

I specifically asked for a trim of only the dead ends. Mavis must've removed at least 10 cm, of which were not dead. I asked that it be trimmed following the same/ similar existing layers. My hair is choppy and uneven all over. Is there somewhere I can send the photographs to? I have to get my hair redone completely, which will include making it significantly shorter as some sections have been chopped so high up it is now almost shoulder length in places (it was below mid back).

I was not even shown the back of my head, to see the cut at the back, so had no idea how bad the back was until I got home.

Eventually it was 09h57 when I got to the till to pay. R640.00 is what I had to pay?! I booked a cut without a blowdry, which should've been R415.00. I would not pay even half of that for the cut that I received!

Appointment 30 minutes late; wrong stylist (is Mavis a stylist anyway, as this cut proves otherwise?); overcharged for what I actually booked; late for my 10h00 meeting, despite booking a 45 minute service; need to get my hair recut by another salon.

Please advise how this will be actioned? This is appalling service!