I won’t be surprised if my hair starts falling out

I just want to inform you that I’m very unhappy with the service I received just now at your store in promenade. It’s not the first time I go to your store and the other few times I received excellent service.

I recently died my hair. And it is quite damaged but ever since I’ve been going to your store I’ve been seeing a huge difference and I thought I’d continue to do my hair at sorbet. The girl was very nice she took her time and she advised me to do many treatments which I was planning to do.

Today I was placed with a different lady.. firstly my hair was very oily and it was not washed and conditioned properly. The blow out was terrible. My ends looked a mess and she flat ironed the dry ends which made it look even more dry. I was told that I should cut my hair.. where as the previous girl told me I can treat my hair. I’ve never walked out of a hair dresser looking so disgusting. The other times my hair was damaged worse but the girl took her time to make me feel and look decent. Even the people in the mall commented and told me how can they do your hair so bad they supposed to be so advanced. I am sorry extremely disappointed with the service I received today and I will make it known that sorbet is not as wonderful as it looks. And it’s not cheap at all

Adding to that my appointment was at 3pm. She was rushing my hair and finished just before 4 as she had another booking at 4:30. I wasn’t even out of the store yet and she made her way to the basin asking her colleague to quickly rince her hair and blow it before her next appointment.

I can’t get it over my heart I spent money on my hair looking like this and received such ugly service from your staff because they more worried about doing their own hair.

I’ve been there a few times before and the lady that did my hair would not let me leave until she was satisfied with her work. I expected the same treatment and service at all times

My hair is oily on top and extremely dry at the bottom. It won’t even blow in the wind And I have an interview tomorrow Thankyou sorbet