I WANT MY MONEY BACK

I was at Sorbet Nail Bar in Cresta on Saturday 27th June 2020 (3pm appointment). I spent R1480 (Inv No:*** ) because I invited my friend and we specifically came to Sorbet to pay a premium and experience ‘that feeling.’

When I look at my nails I am angered more than happy. Normally when I do my nails I am uplifted and happy. This time is not the case and I wish to complain about the HORRIFIC Experience I had at SORBET NAIL BAR CRESTA.

1. The woman who was doing my Hands (Rumbi) was unfriendly and gave me non-verbal attitude communicated well through her negative body language. When I arrived, she provided me with incorrect information about COVID-19, I corrected her and it was downhill from there. As she did not appreciate my thoughts. At other places even if you have a difference of opinion with nail technicians there is always a level of service and commitment to the customer’s experience. 2. Her body language made me feel uncomfortable and spoilt my entire time at the store right to the end. 3. The woman doing my feet (Sweetness) was more interested in the conversations that were happening in the store, than speaking to me to either lift my foot, or put it down, she was gesturing and grunting, I had to figure out what she wanted me to do. She was aggressively pulling my chair to move it and didn’t bother to move my bag out of the way, so my bag was pushed into a corner by the chair that she was moving, as she adjusted my seating. When she was done, she expected me to stand with my bare feet on the floor (during Covid-19) and didn’t bother to help me to put my socks back on as it is winter, and I was cold. She expected me to sit and get my nail treatment done, while my feet got cold on the floor. She was extremely cold and couldn’t be bothered. 4. I had to ask her/Rumbi to help me at least put my socks on. I will never forget the negative feeling I was left with after this

THE SHOW STOPPER 5. A customer who had previously come into the store, returned with a complaint and as she left all the nail technicians proceeded to laugh and ridicule the customer in front of my friend and I (other customers).

This was one of the worst experiences of my life, I wish to request my money back as nails are meant to make me happy and now even as I type and look at my hands, I am reminded of the awful experience I had at Cresta this weekend.

I complained to the receptionist (Cindy) that my experience was spoilt, and I do not believe that this behavior is on Brand. Cindy’s response to me was “Thank you for your opinion”.

I think the store is poorly managed and the team is out of their depth. I will never return, nor recommend Sorbet Nail Bar because of this expensive and shoddy experience.

The worst part The owner called me without having read my email. i dont think she even read it to this day. VERY CONDESCENDING WOMAN TOLD ME TO COME TO THE STORE WHEN A DIFFERENT SHIFT IS WORKING AS IF MY COMPLAINT IS NOT VALID!! DISGUSTING, NO TACK OR REGARD FOR PEOPLE'S CONCERNS!!!! WASTE OF MONEY!!!