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estelle D

1 reviews | Active since Oct 2024

14 Oct 2024, 10:56

Humiliating and horrible experience

II have never experienced so much humilation in my life. I was treated like a ********! It is truly hard to believe. They called security to check my bags, and when they found nothing their excuse was simply that something happened the last time I was in the salon (I suppose they referred to some kind of theft). I felt so offended. The whole store was staring at me and they did not even give me a proper excuse. Unfortunately I will never return, even though the salon is very near where I live in Gardens, I will have to kind another place (and not any Sorbet!)

0
Replies (1)
Sorbet Group
Sorbet Group's reply15 Oct 2024, 09:40
Official
Good day Estelle


We would like to apologize about the service you received in our care, that is not the Sorbet experience we want for any of our guests. We would like to rectify this and possibly retain you as our Sorbet valued customer. 

We have escalated this to our guest relations department, a representative will be in touch. 

Kind regards,

 Sorbet Group