LE
Louisa E

1 reviews | Active since Feb 2019

04 Oct 2021, 19:44

Huge cut / gash made by nail clippers in my toe by beautician.

I went yesterday to Sorbet in Kloof, Durban to have a pedicure. After 10 minutes, I felt tremendous pain in my toe. The beautician had missed my nail and made a huge gash into my toe using nail clippers. It continued to bleed profusely. The beautician dabbed it with a tissue. After an hour, it still continued to bleed. I asked for her for disinfection and a plaster. The manager place a swob onto my toe, didn't say a word and walked off. I asked for a plaster. I asked to speak to the owner. They said she was unavailable. I asked them to ask her to contact me. I am still waiting. My toe is still inflamed.

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Replies (1)
Sorbet Group
Sorbet Group's reply05 Oct 2021, 08:01
Official
 Good day Louisa,

We apologize profusely for that experience. We escalated this to our guest relations team. One of our guest relations representative will be in contact with you.

Kind regards
Sorbet