Horrific Management at Sorbet Sunningdale

I had my arms waxed @ Sorbet Suningdale at La Lucia. After the treatment I left with hives as my skin went red. This morning i work up with Blue marks on the inside of my arms. I phoned in this morning at midday and spoke Zaida and I had asked her if it’s normal to which she responded saying she will speak to Renay and the the******. Zaida called me back to inform me that to me having sensitive skin that’s why I went Blue on the in part of my arm. I was mortified hearing this as sensitive skin will not turn blue if it was not injured. Today I had guess over that actually brought the marks to my attention as I was still sore from yesterday! I requested Renay to call me back to which she didn’t an I called requesting to speak to her when she eventually came on the line she told me waxing doesn’t cause bruises and when I left there I was happy. What is the insinuation Renay? My skin was and is still sore an yes I didn’t notice however my guest did! You didn’t even have the courtesy to even call me back and when you do you tell how busy you were today, I’m sorry if my Bruises as result of your treatment is minor problem, however I am your customer! Completely dissatisfied customer!! After years of dealing with the Sorbet group I utterly appalled with the management of this matter!!