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Lebohang R

1 reviews | Active since Dec 2021

07 Dec 2021, 20:57

Horrible service. Staff and head office

Horrible service from sorbet wonderpark in Pretoria north. Went for an eyebrow wax and tint and came back so unhappy. I contacted the head office and ddnt get assistance either. Absolutely disappointed.

0
Replies (3)
Sorbet Group
Sorbet Group's reply08 Dec 2021, 11:57
Official
Good day Lebohang,

We apologise for the unpleasant experience received from our Wonderpark branch. That is not the Sorbet experience that we want for our guests. We have escalated this to our guest relations team. One of our representatives will be in contact with you. 

Kind regards, 
Sorbet 
LR
Lebohang R's update08 Dec 2021, 14:39
Reviewer Update
A lady by the name Thandokazi Ngobeni said she would resolve the issue and that still hasn’t happened so I’ll wait to see if I get a call this time around.
Sorbet Group
Sorbet Group's reply09 Dec 2021, 13:38
Official
Good day Lebohang, 

Thank you for the feedback on the matter. The  area manager will be in contact with you to resolve the matter.

Kind regards, 
Sorbet Group