Horrible service at Sorbet Rondebosch

I had an appointment for 9 am this morning, I got there and on their system there was no appointment in my name, but I had received a confirmation sms for the appointment. I was contacted by their admin person to come sit for a manicure because one of their staff members needed 10 people for their case study, so when I got there the receptionist was so rude to the extent that she even said " why are you getting irritated you're not even paying", I was in disbelieve because I arranged at work to work a later shift so that I could go sit there this morning only to get such poor service and on top of only getting assistance at 10 am I am not happy with the manicure, it looks like it was done by someone who has no idea how to do nails and if it weren't for the fact that I had to get to work I would've asked her to soak these nails off because they are horrific, I am so disappointed and in the entire store there was no manager who could assist me, so I could not even complain about the service I got.