Horrible service

I made an appointment for 8am with the Sorbet Drybar in Liberty Promenade and I called in to say I'll be 15mins, the receptionist then said that as long as I am there before 9am (due to them being booked for the day) they'll be able to assist me. I made that call at 8am.. I get to the salon at 8.30 and this stupid, rude, lying piece of **** female at reception tells me that they will not be able to help me and denies ever saying that they will be able to assist be as long as im there before 9.

Here's the thing, I've been going to that Drybar since it opened in the shopping centre and yes I understand that due to the amount of clients, I shouldn't be late.. BUT why lie to me? I've never had this issue before and im a loyal customer, this is how I get treated. I rather walked out. I AM THE PERSON PAYING YOUR ****ING SALARY!!! You are supposed to accommodate me. Not tell me indirectly that I wasted your time.

Either find someone else to give better customer service and not lie to customers or just close the salon.

I dont except anything in return but I would like a manager to call me back because if I go back into that shop, I will make sure someone loses their job. Pathetic!! After I was ranting about how brilliant that place is.. After today, you guys can say goodbye to a customer and ofcourse every person I know will hear about this, this may not mean anything to such a large franchise but trust me, sparks will fly after today.