1 reviews | Active since Sept 2022
Horrible horrible workmanship!!!
My appointment was on the 17th at 12:30 pm. The lady that helped me was Dorcas. I was seated she asked me if I would like a beverage. I said no thank you because I had juice with me. She had to remove my poly gel which was a mission in itself because her equipment did not work After using manual nail files and the nail drill she was able to remove my poly. She filed my nails down so much that it hurts. She took the drill on the side of my Nails And and said she likes it when the edges are clean this being done while borrowing everybody else around her equipment. We continued with the poly gel overlay which was see-through and then continued with a gel application. I told her I want a Nood she continued to bring me pink. I told her that’s not what I want and she says don’t worry I will see what she wants to do with it after applying it. I said to her I don’t want pink. I want Nood she got up and got me a light pink. I once again told her I want Nood she returned with a Nood she had to do a design which I showed her and what she did on my pinky nails was nothing close to what I showed her. Please bear in mind this is 3 1/2 hours in I walked out of The not happy with the work that has been done. I have bubbles on the Nails the design looks horrible and I paid R750 for this **** service. I did reply on the sober site where I stated that in the salon it says if you are not happy you do not have to pay however I was not given that opportunity yesterday and I had to pay. I requested that I get a full reimbur*****t wasn’t the next 24 hours. No one has contacted me as yet and I will continue to post wherever I can on site social media so that everybody can be aware of the work that they do there and the actual ******* it is I want someone to contact me as soon as possible. This is going to cost me another session with another salon that is adequate in what they do I will take pictures for future references.
Thank you for bringing this to our attention, this is not the Sorbet experience we want for our guests.
We have forwarded your complaint to guest relations who will be able to assist you on this matter.
Sorbet Group
Thank you for bringing this to our attention, this is not the Sorbet experience we want for our guests.
We have forwarded your complaint to guest relations who will be able to assist you on this matter.
Sorbet Group
