Horrible gelish nails

I have had my nails done numerous times at Sorbet The Glen and always been happy. Around 3 weeks ago I had them redone with white gel. The nail technician who did them painted a lot of the white on my fingers which never came off even after a week. The white discoloured and also began to get fine cracks. The nail technician redid them and I chose a pale pink. She said the white always discoloures? Why offer the white then. I have had white many times before and never had a problem? Why did she not inform me of this? When she redid my nails for the second time she also did not apply any antibacterial spray on my hands, nails or any of the tools! After a few days my thumb nail broke, the pink has discoloured and because of the gel being app**** so badly the gel hooks on my clothes and hair.