Horrible & DISPICACABLE service.

Sorbet at Clearwater mall, Roodepoort branch ruined my experience to EVER use a sorbet company ever again. A "manager" for this branches name is Nozzy/Nazzy/ Shabalala. NEVER NEVER EVER WILL I SUPPORT A SORBET EVER AGAIN. I had an appointment with them at 12 pm on the 14th of February, So they call me about 20 minutes before my appointment and ask me if I can cancel my appointment and I said no? Why would I want to? Then she says no someone canceled for tomorrow and then I said huh? Then she said okay bye so I show up there only 5 minutes late which is normal for any business to have. And all of a sudden she says I can't have my appointment anymore because I was 5 minutes late? Then she starts getting rude and doesn't even ask me to rebook she gets nasty so I ask for the manager, she then says she is the manager, the way she was talking to me have me a full blown panic attack and all of the ladies working there started laughing at me. Then they call security to get us out the shop when we didn't even do anything in fact one lady even put her hands on my boyfriend and threatened him because we were upset that they treated us like they did. So we came to the conclusion she tried to fit someone in she wasn't supposed to and tried to make us look like the bad guys. It was a terrible experience and I won't support that business ever again. And the owners of sorbet WILL be hearing from us.