1 reviews | Active since Jul 2013
Hideous set of nails
I had my nails done at Sorbet Gateway on 10/12/2022. My nail tech app**** 3 of the soft gel tips in angle and I told her that those nails were skew, she said it looked fine to her but I asked for them to be removed and re-done.
I had shown her a set of nails that was done at Sorbet Pavillion and she struggled to get the art done perfectly. At one point I even took the brush to apply a straight line of glitter. I even advised her that there were dust particles on the nails before she app**** the top coat. There are a few of my nails that feel rough on the surface due to the specs of dust.
I had an extremely busy weekend and only noticed some of these these flaws 2 days later. There are gaps in the gel, the tips on the thumbs don't even cover my actual nail. The top coat was app**** way over my cuticles and look hideous. The gel even looks bumpy.
I'm very disappointed with the service received.
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
