Half treatment provided.
Visited the Rustenburg store on 28.07.24 and booked for 2 treatments of which one was the Dermalogica Sorbet Exclusive and according to the description it was supposed to include a 30 minute back massage. I only noticed it when I got home that it was included. I never got the message. I did respond to the 'rate my service' afterwards and mentioned it but I suppose no-one reads them. As I've also commented many times that the store should provide customers with free wi-fi as other Sorbet stores do, but I suppose they don't read the customer's feedback comments
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Sorbet Group's replyOfficial
12 Aug 2024, 11:41Good day Tanya
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
Sorbet Group's reply12 Aug 2024, 11:41
Official
Good day Tanya
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group