BG
Brett G
1 reviews | Active since Apr 2013
17 Apr 2016, 19:00
Half a Job
My girlfriend went for a wax at your Centurion Mall branch today. They barely waxed anything and most of the wax app**** was still stuck to her when she got home. <br> <br> Whereas your services are normally excellent, when charging an exorbitant amount for a service, the work should be done exceptionally well.
Helpful (0)
Replies (2)0
Replies (2)
Sorbet Group's replyOfficial
18 Apr 2016, 10:16Hello brettglanvill,
Dear Brett
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Dear Brett
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Sorbet Group's reply18 Apr 2016, 10:16
Official
Hello brettglanvill,
Dear Brett
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Dear Brett
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
BG
Brett G's updateReviewer Update
20 Dec 2024, 18:31Sorbet did contact me and rectified this in a satisfactory manner. Thank you.
*Although my response is late, it is only fair to acknowledge when a company makes good on their promise.
*Although my response is late, it is only fair to acknowledge when a company makes good on their promise.
BG
Brett G's update20 Dec 2024, 18:31
Reviewer Update
Sorbet did contact me and rectified this in a satisfactory manner. Thank you.
*Although my response is late, it is only fair to acknowledge when a company makes good on their promise.
*Although my response is late, it is only fair to acknowledge when a company makes good on their promise.