LS
Lori S

1 reviews | Active since Mar 2024

03 Mar 2024, 06:34

Hair Disaster

Had the worst experience at Sorbet Hair Watercrest Mall. After getting a full head of blonde highlights elsewhere I popped in to have a toner put on which I thought any hairstylist would be able to do with their eyes closed but that was the biggest mistake I could have made as this “experienced” hairdresser lifted my naturally dark hair orange . I left with permanently coloured, dry damaged hair. I had to go elsewhere to get it fixed and she said she couldn’t even tell where the blonde highlights were! I had to go back to brunette with a semi permanent as my hair was so ruined . I’ll need to keep colouring my hair every 6-8 weeks until the condition changes and I can put a permanent colour on unless I want to walk around with this mess she made. Totally unacceptable and I’ve been offered an olaplex in salon treatment , as if I want to step foot in there again !

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Replies (1)
Sorbet Group
Sorbet Group's reply04 Mar 2024, 11:00
Official
Good day, Lori 

We sincerely apologize for the recent incident. This does not reflect the standard Sorbet experience we aim to provide for our guests. We have forwarded your concerns to our guest relations department, and a representative will be reaching out to you.

Warm regards,

Sorbet Group