RJ
Robyn J
1 reviews | Active since Mar 2009
18 May 2015, 10:51
Glue split on hair
I had my eyelashes done at the Sorbet Bryanston branch this Friday. A bottle of bonding glue was placed on the pillow next to my head, and as a result glue was spilled on my hair which instantly bonded and dried, and the ends of my hair was taken out in chunks trying to get the glue out. For this I had to pay R640.
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Sorbet Group's replyOfficial
18 May 2015, 11:53Hello robynj4,
Dear Robyn
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet Bryanston.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure this is resolved urgently.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Dear Robyn
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet Bryanston.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure this is resolved urgently.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Sorbet Group's reply18 May 2015, 11:53
Official
Hello robynj4,
Dear Robyn
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet Bryanston.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure this is resolved urgently.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Dear Robyn
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet Bryanston.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure this is resolved urgently.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager