1 reviews | Active since May 2016
Glengarry Sorbet - horrible horrible horrible
<p>Complaint - The Glengarry Sorbet is by far the worst Sorbet I have even been to and I frequently have treatments at Sorbet's Beauty Salon and Dry Bar. We booked for 2 x pedi's and 1 x little miss pedi. When we entered the store granted we were 10 minutes late because of traffic leading into the centre, we did not receive a warm welcome. No one offered us a drink or spoke to us (we did notice the one lady couldn't speak properly so we understood why she wasn't friendly). They just started doing my sister and niece nails. No one helped me. After about 10 minutes the "store manager" approached us and said we only booked for 1 x pedi and 1 x little miss pedi and just stared at us like we were complete idiots. We made sure we booked correctly on-site the week before. I got up to leave since there was no technician available and because of poor way the "store manager" handled the mistake with the booking. I was urged back to the shop long after the damage was done. I have never been treated so poorly by Sorbet staff in all the years I have had treatments. I will never go back to that Sorbet. Having staff like that gives you a bad impression on Sorbet. I hope you provide training to those ladies all over again because they definitely did not display the level of service I have always received from Sorbet.</p>
Dear Tarryn
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Dear Tarryn
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
