Gift card *****

I went to Sorbet Mall of the South to buy a gift voucher for a friend on the 27th June and when a friend when to one of the stores to use the gift card there was no money loaded onto the card. I then called the store immediately and till now I haven't received any feedback from the store and when I spoke to them they confirmed that they checked with head office and the voucher number does nkt appear to have been loaded.

Due to me being embarrassed for getting a friend a gift that she couldn't use, can I have my money.

Looking forward to hearing From sorbet