CM
Cari M

1 reviews | Active since Mar 2016

01 Mar 2016, 21:37

Gelish lifting aftwr being fixed

I had my nails done last week Monday and on Tuesday i started to notice two nails lifting so i called sorbet ,they arranged to have fix the two problem nails which i was happy with.The lady who did my nails on Monday come and ask me what was wrong i told her.She then began to pluck at my nails and with an attitude told me that she cant see that they were lifting .I show her again and she procced to remove and replace them her attitude made me feel very unwelcome in sorbet .Now less then a week of being fixed they lifting again.I am so disappointed

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Replies (1)
Sorbet Group
Sorbet Group's reply02 Mar 2016, 12:43
Official
Hello cari.rodz,

Dear Cari


Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.

We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.

Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager