DM
Dolly M

1 reviews | Active since Feb 2021

23 Feb 2021, 23:19

Ferndale Sorbet - ****py treatment

Sorbet Ferndale... A nail technician caused me to have fungus on my left thumb and I filed a complaint but absolutely nothing was done. It is now over a year and the best thing their management did was send me an email claiming to be helpful but instead were just ticking a box to make themselves appear as if they were doing something probably. A fungus is caused by dirty equipment. I had never caught one ever and I'd been doing my nails at another sorbet for over 3 years. The treatment from the Ferndale sorbet was disappointing and just reviewing to warn people about it since they clearly aren't insuring clean equipment. As I write this, I have never caught another fungus and I went back to my normal sorbet at vaal mall. So clearly the problem was Ferndale. Please be careful when you go there.

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Replies (1)
Sorbet Group
Sorbet Group's reply12 Apr 2021, 20:34
Official
 Hi Dolly, thank you for being in touch and for bringing this to our attention. 

We are so sorry to hear about your experience at Sorbet. The Customer Care Team are working on resolving this as soon as possible. We look forward to serving you with heart.