MN
Magda N

1 reviews | Active since Mar 2009

12 Dec 2023, 12:08

Eyelash extensions and eye brow wax and tint a mess

My daughter did her eyebrows and eyelash extensions at Sorbet Clearwater mall last week Thursday appointment at 17:00 in the afternoon she had to wait 20 minutes so when they decided to now help her they were in a very big hurry they did this half way through she had to go make the payment because they wanted to cash up, tint not even on for 5 minutes and the lashes is suppose to be much fuller but it only look like she is wearing mascara that same night when she got home the first peace fell off and from there every day more lashes is falling out.. she is doing her lashes and eye brows very often and know how to care for it and also know they are definitely NOT suppose to start falling out within the first hour and with that you can't even see the eye brow tint and that for almost a R1000 NOT worth it and now she have to pay someone else again to get the job done correct. Really disappointing.

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Replies (2)
Sorbet Group
Sorbet Group's reply13 Dec 2023, 08:35
Official
Good day, Magda Nortjee

We regret the inconvenience you've experienced. This does not align with the level of service we aspire to provide our guests at Sorbet. Our guest relations department has been notified, and a representative will reach out to you.

Best regards,

Sorbet Group
MN
Magda N's update13 Dec 2023, 08:49
Reviewer Update
Thank you , someone contacted my daughter and asked for a photo and after that nothing else, You can clearly see how half the waxing was done and the gaps in between the eye lashes and on the end of the eye there is no lashes