Extremely Unprofessional Service and Unacceptable Attitude – Sorbet Richards Bay

I am extremely disappointed with the level of service and professionalism at Sorbet Richards Bay. The attitude and manner in which customers are treated are completely unacceptable. As a paying customer, I expect to be treated with respect, courtesy and professionalism, regardless of the circumstances. Customer service is not only about the treatments offered but also about how clients are spoken to and treated. A rude and unprofessional attitude creates an unpleasant experience and reflects poorly on the reputation of the business. I sincerely hope that management takes this complaint seriously and addresses the standard of customer service at this branch. Respect and professionalism should never be optional when dealing with customers.