Extremely Unhappy

I’m in Cape Town for a few months and recently visited Sorbet V&A after having visited Sorbet Gardens a while back and had a very pleasant experience. I went to Sorbet V&A for a few treatments, one of which was a a soak off and a new set of acrylic tips. Within a few days a nail just broke while I was opening my car mirror, this is not a nail breaking exercise. I was in KZN therefore couldn’t do anything. I came back to Cape Town and yet again, I was putting on a hat and a nail broke. I lost it when I was tying my sneakers and a nail broke. I decided to give them a call to explain my situation and I was told about a 7 day policy. I asked if I could come show them how they were breaking exactly the same way at the same spot but was till told about how they unfortunately could not assist me. Now the few remaining are literally peeling off. I’ve never seen acrylic do this. My gardens treatment lasted 4 weeks and I had no issues. I sent a message to their WhatsApp because I was advised to do so and nobody had bothered to get back to me. Treatments at Sorbet do not come cheap, at least assess the situation. We pay a lot for these treatments to be left feeling like this. I am super upset.