EXTREMELY PATHETIC & UNPROFFESSIONAL SERVICE

So I was supposed to have written this review around the beginning of December but unfortunately I was hijacked and left without a vehicle or phone etc so life has been challenging ever since nevertheless I hope my review is brought to the Sorbet groups attention.

In the beginning of December I booked a treat for my partner at the Sorbet Nailbar in Killarney mall which consisted of her only getting her fingernails and toenails done. The cost for this treatment was a staggering R845,00 but we decided nevertheless, Sorbet has an excellent reputation and this would be value for money. To our surprise, It was the total opposite. For starters we had to wait in between getting her finger nails and toes done, then the lady that did her finger nails was extremely rude and rushed the entire process whereas this experience was supposed to be the****utic. Once done there was no communication between my partner and the lady that did her nails, she just walked away and we had to then wait for what felt like 10 minutes to ask the receptionist for a little hand cream whilst the staff constantly walked passed us. Nobody had the courtesy to ask us if we needed any help. Needless to say our first visit to Sorbet was extremely disappointing, unprofessional and a waste of time and that's just the SERVICE side of it.

Now lets talk about the actual product. Well her nails lasted for lesss than a week, after spending all that money we decided we would try and maintain them for as long as possible and within 5 days they were ruined. I have pictures of my partner even eating a bunny chow with a fork and knife so she could preserve her nails but they were still ruined. So we went back and informed the branch about what happened and a very respectful and polite lady named Faith was more than happy to accommodate us. Initially she tried to shun us but when she had realized just how upset we were she arranged for the treatment to be rectified. After what felt like a few minutes they were done but when we got hoe and after she had taken a bath, 2 of her nails fell out and the rest had glue almost oozing out of her fingers.

Unfortunately I had high expectations from Sorbet because of what they promise and considering their prices you would expect nothing less. To my surprise It felt like I had just thrown R845,00 away. When you pay a premium price for a product you expect a premium product and service in return .... what we received was just indescribable.