JM
Jodi M

1 reviews | Active since Feb 2024

24 Aug 2024, 22:11

Do not use sorbet!!!

Worst experience at Sorbet Gateway branch. Booked for a lash lift and tint. The the****** “popped out to use the bathroom” while my lashes were setting, but came back smelling heavily of cigarette. My eyes were burning from the start of the treatment to an hour after! But the worse was that it did not look like I had a lift at all! The lashes on my right eye were slightly lifted. The lashes on my left eye were not lifted, but rather looked like they had been squashed to the centre of my eye! I have had lash lifts done before at private salons, but this experience has to be the worst!!

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Replies (3)
Sorbet Group
Sorbet Group's reply26 Aug 2024, 09:38
Official
Good day Jodi 

 We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch. 

Kind regards,

 Sorbet Group
JM
Jodi M's update27 Aug 2024, 15:23
Reviewer Update
Outstanding customer service! Thank you to Bronwyn from Gateway Sorbet who reached out to me. Thank you for hearing me, and managing the situation promptly.
Sorbet Group
Sorbet Group's reply29 Aug 2024, 09:13
Official
Thank you for updating us! We are glad that we were able to turn your frown upside down! ☺