Dissapointing service at Sorbet Gateway

My husband and I are frequent customers of Sorbet in Johannesburg. I called Sorbet Gateway while on holiday in Durban to book two facials and was severely dissappointed with the service. The employee on the phone refused to give me details of the different packages despite me repeatedly asking...Her response was "we do not have packages". I think she said her name was Keshnie, or I could be mistaken. All I wanted to know was what the different facials include so that I could choose well. So I instead booked Dream nails and will stick to Sorbet Lonehill.