gT
graeme T
1 reviews | Active since Oct 2011
08 Oct 2015, 10:28
dissapointed - poor show
DISSAPOINTED<br> good day , <br> i had booked an appointment at your hyde park branch for 9.30am last saturday (3rd oct) -facial - .i arrived at 9.20am ..waited till 9.50am until the receptionist told me that she is sorry that the the****** is running late , the first appointment arrived late ?! . i was then seen by the the****** at 10.10 am !! <br> i feel this is very unfair , i have 2 kids and a full day job ..my only free time is Saturday mornings ..
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Sorbet Group's replyOfficial
08 Oct 2015, 12:00Hello todes1,
Dear Graeme
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Dear Graeme
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Sorbet Group's reply08 Oct 2015, 12:00
Official
Hello todes1,
Dear Graeme
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Dear Graeme
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager