Disrespectful Service — Sorbet Mall of Africa Has Lost My Loyalty

I have been a loyal Sorbet customer for over 15 years, and I am deeply disappointed with my recent experience at Sorbet Mall of Africa. I paid R665 in cash for a treatment, but I was given the wrong service and overcharged. When I complained, they offered me a voucher of R400 — then restricted it so it could not be used at the Mall of Africa branch, the branch closest to me.

This behaviour is insulting and disrespectful. The owner and manager of Sorbet Mall of Africa have acted in an unprofessional manner that damages the trust customers place in the Sorbet brand. Their handling of my complaint and the way they have imposed restrictions clearly show a lack of respect for clients and tarnish Sorbet’s reputation. If Sorbet has grown to what it is today, it is thanks to its customers — yet this branch is undermining that very trust.

A restricted voucher is worthless to me. I want my R665 refunded in cash. I will never return to any Sorbet branch, and I will share my experience publicly until this matter is resolved.