disorganization, poor communication, and lack of basic customer care

I am extremely disappointed with the service at Sorbet Garden Route.

I booked a back and neck massage for myself and my mother. Initially, we were told only one the****** works on Saturdays, even though the online booking system clearly showed availability for two. I called to query this, and after some back-and-forth, they admitted the mistake, apologized, and confirmed that two the******s would be available. Based on that, I made the booking.

To make matters worse, on the morning of our appointment we were suddenly informed that they are no longer located at Garden Route Mall, but at a different location. This was never mentioned when I called to confirm the booking. So not only was the booking incorrect, but the location was also poorly communicated at the last minute.

We then drove all the way from Mossel Bay, only to be told on arrival that there is actually just ONE the******.

This completely ruined our plans, as we specifically booked to go together and did not have time to wait for back-to-back treatments.

To be clear — the the****** herself was kind and understanding, and this was clearly not her fault.

But the receptionist’s attitude was shocking. Rude, dismissive, and completely uninterested in helping. No proper apology, no attempt to fix the situation, no alternative offered — just a shrug, as if wasting our time and petrol was no big deal.

This level of disorganization, poor communication, and lack of basic customer care is completely unacceptable.

We drove all that way for absolutely nothing. I will not be returning, and I would strongly advise others to think TWICE before booking here.