Disgusting customer service

Absolutely atrocious service. I had the most horrible experience at Sorbet the Grove today. They have a "you don't pay if you're not happy policy" then when you voice that you are not happy staff (Lee) start shouting at you and saying "you didn't have the money to pay in the first place" and threatens that if "you don't pay you're not leaving" etc. and the manager Khanyi just stands there and let's her staff behave like that. Their treatments are pathetic for the price. They also say they do acrylic but end up doing it paper thin, and then filing on top of it as well (Ntombi) and when you ask her she says that's how it's done at sorbet. I wouldn't recommend this store to anyone. Ended up paying R785 for pathetic treatments and to be shouted at by staff and told I can't leave until I pay.