DISGUSTING ATTITUDE, EXTREME UNPROFESSIONALISM

Visited the Nicolway branch to have a power pedi with gelish done. While in the process of the treatment (or lack thereof) where I am supposed to be so relaxed and in a so called tranquil “get that feeling” environment, I had to listen to the staff gossiping liberally and assiduously amongst each other about another Client while I and other Clients in the store had to sit there listening to the gossip and BAD opinions of the Client they were speaking of. When I asked after my “treatment” was done if the “nail technician” would be able to do my nails on the next appointment like hers is done because I liked how hers looked, I was not given a very friendly or willing response. I paid for my “treatment” and left. Within 2 to 3 days after the “treatment” I noticed that the gelish on one of my nails chipped badly and the top layer had begun to peel. I phoned the branch the very day and made them aware and explained my frustration having to now go in again just for this and have the nail fixed. I asked that the manager/owner phone me to give a resolution to the problem as I realized the person who was talking to me on the line was not very helpful or understanding and more had arrogant attitude rather than anything else. I was called back by the “owner” of the branch who seemed to have a smirky “what is the problem” / “I don’t understand your issue” tone at first but then later in the conversation sounded like she was willing to help. I actually myself came up with the solution of going to a branch closer to me to have the nail fixed and suggested this to her which she agreed to and assured she would sort it out with that branch and “she knows all the franchisees”, she also mentioned that I could WALK IN at ANY TIME and at ANY BRANCH and have my nail fixed. I accepted and told her I am not sure when I will have the chance but would do so as soon as I can because of this now interfering with my schedule which is totally unnecessary inconvenience! I decided to go specially to MALL OF AFRICA branch and made an excuse for myself to go to the mall so I can too have this nail problem sorted out. Upon my arrival at the MALL OF AFRICA SORBET branch I was greeted by a very unfriendly/sour faced receptionist/nail technician and explained to her that the owner of Nicolway branch told me I could walk in and have my nail fixed. She explained that she did not have a nail technician available at the time which I understood and asked if I could come back which she said a very grudging and unwilling YES to. Her attitude in general was distasteful as a whole!!! I asked her what time to come back and she gave me an answer almost 10 min later subsequent to marching off to the back of the room to “discuss” with her colleague and came back telling me the time to come back which was 7:45pm. I said ok I will come back and went away looking for stuff to do at the mall to keep me busy while I waited. Got back and I was not even greeted and it appeared that the entire staff was about to leave. I greeted and then only was I greeted back and asked “are you back???”, what happened next SHOCKED me to the bone!!! I was CRUDELY told I was NOT going to be helped, and when I enquired about why I was told to come back I was questioned and interrogated in an EXTREMELY antagonizing manner. I was also ACCUSED OF ATTACKING the initial individual I spoke to and I was made to feel unvalued and that my problem was not their problem when I was arrogantly asked "WHO MADE THE MISTAKE???". I told the individuals that I would report them which upon stating so the one speaking to me horrifically the most vigorously pulled out a card and shoved it in my face to take with the owner’s number on and proceeded to tell me that she already phoned the owner regarding me (her customer, mind you…. Who is the reason she HAS A JOB). I told her that this is extremely unprofessional and UNFAIR on me as a customer and I walked out of there in tears. I proceeded to phone the “owner” of Nicolway branch who was NOT SO WILLING TO HELP CLEARLY suddenly now or EMPATHIZE and I tried explaining what had just happened. She clearly in not so many words but sternly told me after I said sorry to disturb I am sure she’s resting…. ABRUPTLY said “YES I AM!!!!”. She came up with a BUNCH of excuses and made me feel even WORSE! Making me feel bad for calling her. She told me to have “grace” and I explained I did not expect her to sort the problem out now but just wanted to let her know. She said she would call me back the next day… which SHE DID NOT! Up to now she has not, and another one of the nails has chipped gel! Even worse... after all of the above I am UTTERLY REPULSED at the ABUSE I endured from SORBET STAFF as a whole!!!