Disgusted at the Service: SORBET MALL OF AFRICA

I was so disappointed at the service received today at Sorbet Mall of Africa. I went to the store to purchase the "Bright" Collagen, a consultant then approached me to assist me and I asked about the different prices, after looking at the different prices, I then advised the consultant that i would take the package for 65 days at R880, note that the price was on the product and the consultant advised me of the price upon enquiry. When at the counter, another lady assisted me to pay, when she handed me the card machine, i then notice that the price is not the same as advised but now R1035. I advised the cashier and she with 2 other consultants looked at the price on the product and saw that it was indeed R880 and not R1035. One of the consultant went back to the shelf to look at the other product and it was priced R1035, I was then advised that there was a pricing error, which I advised the consultant i do understand however I was advised of the price being R880 and not R1035, so rightfully I will be paying R880. the cashier then went to look for the store manager who was nowhere to be found. Finally she called the manager (Jacqui) on her cellphone, I was advised that she is on her way, i then saw a lady walking in with no rush at, taking her time and cruising in whilst I wait. She then called the Franchisee, named Brownwen, and I was then told by one of the consultants that they are unable to give me the product at R880. The store manager did not even come speak to me and explain, after she gave the consultant this feedback, she disappeared again. What type of service is this. I then called Sorbet Head Office and was transferred toa lady who was of no help but asked me to send a formal complaint, so my call to the Head Office was that an informal compliant. I was extremely disappointed with the service I received today at Sorbet Mall of Africa. I went to the store to purchase the "Bright" Collagen, and a consultant approached me to assist. After asking about the different prices, I decided on the package for 65 days priced at R880, as labeled on the product and confirmed by the consultant. However, when I reached the counter, another lady took over to process my payment. As she handed me the card machine, I noticed that the price was not R880 as advised, but suddenly R1035. I informed the cashier, and she, along with two other consultants, checked the product price and confirmed it was indeed labeled R880. To further investigate, one of the consultants checked the shelf, where other products were priced at R1035. They explained that there was a pricing error. I made it clear that despite the error, I was quoted R880 and should pay that amount. The cashier then went to find the store manager, who was nowhere to be found. Eventually, she called the manager, Jacqui, on her cellphone and informed me that she was on her way. I watched as Jacqui leisurely walked in, showing no urgency. She called the franchisee, Bronwen, but never once came to speak with me directly. Instead, I was told by a consultant that they couldn't honor the R880 price. Jacqui disappeared again without any explanation or attempt to resolve the issue. Frustrated, I called Sorbet Head Office, where I was transferred to an unhelpful lady who asked me to send a formal complaint. It felt like my call was dismissed as an informal grievance. What kind of service is this? I am appalled by the lack of professionalism and respect shown by the staff and management at Sorbet Mall of Africa.