Disappointing service and attitude

<p>1. I habee to the store twice to enquire about the Dermalogica special where one gets a toiletry bag worth R880 for free when purchasing 3 derm products - store was out of stock on the product on both days so on the second day I left my details to be contacted when the store does get stock - have not received a call to this day even after I called to check again if they had stock. I even left a message for the owner to contact me but that has not happened either. On both occassions the receptionists were not very helpful, one had a serious attitude problem.</p> <p> </p> <p> </p> <p>2. On the second day when I had left my details I had also went in for a facial which sadly was a very disappointing Sorbet experience especially for the price one pays for a Dermalogica facial - the microfoliant smelled terrible (I even questioned the the****** about it), I have the exact same product at home so I know how it should smell!!The the****** still continued to use the product on my face. She gave an excellent massage but then when it came to the extraction step, apparently could not find any congestion which I refuse to believe as I had had my last facial 2 months back!I could feel the congestion in my face.The towels in the room looked questionable with wax stains on it. I had told the the****** about my problem area bein an oily forhead and asked which moisturiserI should change to - she did recommend one but did not follow-up with any samples which all my other facial the******s do.</p> <p> </p> <p>For a Sorbet salon, I feel the service is very unprofessional and would appreciate some highly s****ed and experienced staff.</p>