DISAPPOINTING SERVICE!!!

It's absolutely appalling how a consumer is treated at Sorbet Glen Acres! Firstly upon a booking I was told that there were no price booklets available. When I arrived for my facial on the 7th Jan 2020 the appointment was incorrect. I had to correct and request the correct facial which was indicated to Sorbet receptionist. Karebo who was late for my appointment at 12. Started the facial around 12.30pm. I was requested to pay for a 60min facial. I called on the 7th at 5pm and spoke to Gugu where she advised that she would look into the matter. No response. I called today and I'm told that payment receipt shows 60mins. I requested to log a complaint and I'm told that the matter has been! There is a difference between 30mins & 60mins!!! When I made my appointment I distinctly requested what is the difference between 30mins and 60mins!