JJ
Jason Jason.cozett

1 reviews | Active since Jul 2022

07 Oct 2024, 17:04

Disappointing manicure! Kids painting style

The waxing of my brow and lip was exceptional, the lady was meticulous with her work.

As for my manicure, I am truly disappointed. I understand I do have short nails, and am weak as I have an autoimmune disease. But I did ask before getting the manicure, if it is worth getting done, let alone painted. She did not do a good job. Even after painting my nails looks like a child got hold of my hands. I am dissapointed I wasted R195 from my R300 gift card!

0
Replies (2)
Sorbet Group
Sorbet Group's reply08 Oct 2024, 09:33
Official
Good day.

We apologize for what has happened. That is not the Sorbet experience we want for any of our guests. We would like to rectify this and possibly retain you as our Sorbet valued customer. 

We have escalated this to our guest relations department, a representative will be in touch. 

Kind regards,

 Sorbet Group
Sorbet Group
Sorbet Group's reply10 Oct 2024, 08:08
Official
Thank you Jason, has anyone gotten a hold of you yet?