Disappointing Manager-Janet Ngwenya-Sorbet Chilli Lane

As a regular customer at the Sorbet Chilli lane it is very disappointing that I had to encounter the impolite and rudeness of a manager Janet Ngwenya who does not have any customer service s****s. I had an appointment made at the store which I had called and confirmed and also advised that I will be 5 mins late. On arrival I had to wait for another 10 mins at the reception for the consultant to finish with a client she had in the room. I was then called in the room for my treatment. The treatment took a little longer than expected (not sure what time frame they give themselves).However once I was done the manager approached me at reception and just starts ranting about the “time we took and that the next time I call I should say it’s me and she went on about the time taken”. I tried explaining that initially we were sitting and waiting for the consultant to finish with her client all thou I was 5 mins late and that this is not my fault. I had also been waiting for them so either way they had also not been on time for the appointment I had made. The manager had no way of talking and was very rude and abrupt with the way she approached the matter. She could not understand what we tried explaining and advised her that she just lost a very regular client and she should inform her consultant and then left. To date there has been no call or follow up to apologise.