Disappointing experience

Went to Sorbet this afternoon for a full body hot stone massage and was highly disappointed by the experience. I am a regular Sorbet client so this experience was quite a shock for me. I arrived and the hot stones weren’t ready or warmed up so already my treatment was a bit delayed. Then a few mins into it the the****** had to leave the room to go reprimand her co workers because of the noise level. Through your the treatment there was noise and at a point someone was watching a video with the sound on and it was loud. The massage itself was great but the overall experience was not as relaxing calming and soothing as it was meant to be. I am highly disappointed and it’s very unfortunate because I really enjoy going to Sorbet.