Disappointed customer

This is the second time I've gone to a Sorbet for a pedicure & manicure & again I'm disappointed with the results and service. When I made the appointment I was told that Jacqui & Tembi would be my the******s. When I arrived, the receptionist looked at me as if I was from outer space, she barely acknowledged me and then there was a bit of a scurry until some one motioned for me to come take a seat. The 2 the******s just got to work - no introductions ( I only know that the one was Palesa as she had a name badge on). It took a long time for them to get the gel off my nails with the pedi the****** eventually filing it off my toe nails leaving me with broken skin and a few cuts. The mani the****** tried to take it off gently but eventually also resorted to filing it off and as a result filed my nails too thin. I know that in a few days the gel is going to start to lift and my nails are going to tear and break. It's going to take about 3-5 months for my nails to recover. <br> <br> I don't think it was worth the price either and I don't think I'll be returning to a sorbet very soon. They need to work on their customer experience & train their the******s on nail treatment techniques.